Operations & Culture Manager

Grow (www.thisisgrow.com) creates industry-leading digital experiences, platforms, and activations for iconic global brands including Google, adidas, Diageo, and more. We’re obsessed with creating work that people truly love and welcome into their digital lives — unlocking new possibilities with brilliant ideas, purposeful innovation, and exceptional digital craft. Grow has been recognized by the industry’s leading publications and award shows, including having won 14 Cannes Lions, 40 FWAs, and 36 Webby nominations. We’ve also been recognized as Ad Age’s Small Agency of the Year Southeast and “Best Places to Work” from both Ad Age and Inc.

We’re looking for an Operations & Culture Manager to help shape the everyday experience of working at Grow. In this role, you’ll balance seamless operations with people-first experiences, creating a foundation where operational excellence and team connection thrive together. Your work will directly shape the culture, efficiency, and energy of our team.

The ideal candidate is highly organized and proactive, with a natural ability to connect people and spark positivity. You thrive on details, but also see the bigger picture of how efficient operations can elevate a workplace. You’re equally comfortable managing employee programs and events, coordinating the details that keep operations running smoothly, and rolling up your sleeves to handle the hands-on needs of our office and facilities — all with a people-first mindset that makes Grow an even better place to work.

Responsibilities:

• Manage the overall office experience, creating a frictionless environment where employees can do their best work. This includes keeping the office and its equipment well-maintained, stocked, and organized — with thoughtful touches that elevate the experience.

• Plan and execute company events that keep our team informed, connected, and energized, including all-hands meetings, team gatherings, and celebrations.

• Promote team energy, positivity, and inclusivity through regular company communications and fostering team connections.

• Manage employee benefit and perk programs, helping employees access and enjoy all the resources available to them.

• Lead the onboarding and offboarding process for employees and freelancers, ensuring smooth transitions.

• Coordinate employee equipment needs, including purchasing, setup, and maintenance.

• Help our employees get the most of Assembly’s events, programs, and resources. Collaborate with Assembly staff on programs and events that align with Grow’s mission and employee interests.

• Support employee relations, ensuring feedback and issues are captured and addressed.

• Provide a welcoming experience for office guests by coordinating travel, accommodations, and on-site hosting.

• Manage the Grow apartment, ensuring it is comfortable, stocked, and guest-ready at all times.

Joining our team, you’ll find yourself amongst a talented, driven group of about 25 colleagues who inspire each other every day. We integrate strategy, creative, technology, and production to deliver the world’s best digital experiences. Our clients know us as a committed partner who creates category-defining work. Our team knows it’s possible because of the incredible culture we’ve built.

Requirements

• 2+ years of experience in operations, office management, or a related role.

• Experience supporting HR programs or culture initiatives is a plus, but not required.

• Must be eligible to work in the United States

Benefits

A wealth of company benefits include health, dental, matching 401k, parental leave, paid learning and development opportunities, and more. We offer flexible paid time off and uncapped sick time. In addition, we close for 18 paid holidays, including two full weeks in which we fully close operations—one at midsummer, and one at the winter holidays. 

Location

This is a full-time position at our office in downtown Norfolk, Virginia. Grow offers paid relocation to the Norfolk-Virginia Beach region as well as temporary housing for selected candidates.

Norfolk-Virginia Beach is an amazing coastal region that marries beach lifestyle with city culture. There’s thriving scenes for food, art, small businesses, and startups — while also being a wonderful place to raise a family. We’re part of a community of like-minded creators and innovators, including those in our headquarters space in Assembly (www.assemblynfk.com), a unique campus we helped spearhead. We also regularly put our talents toward building the city in which we want to live and work.

Equal Opportunity Employer

Grow is proud to be an equal opportunity employer, and actively works to foster a culture of belonging. We are committed to equal opportunity employment regardless of race, religion, ethnic or national origin, age, disability, sexual orientation, gender identity, veteran status,  parental status or any other legally protected characteristic.